Privacy Policy
Your Privacy Matters
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and contact information
- Profile information and preferences
- Healthcare requirements and preferences
- Payment and billing information
- Communication history and feedback
Automatically Collected Information
When you use our platform, we automatically collect:
- Device and browser information
- IP address and location data
- Usage data and interaction metrics
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
We use your information to:
- Match you with appropriate caregivers
- Process payments and transactions
- Provide customer support and assistance
- Improve our services and user experience
- Send important updates and notifications
Communication
We may use your information to:
- Send service-related communications
- Provide updates about our platform
- Share relevant care opportunities
- Respond to your inquiries and requests
Information Sharing
Third-Party Service Providers
We may share information with:
- Payment processors for secure transactions
- Background check services for caregiver verification
- Analytics providers to improve our service
- Communication services for notifications
Legal Requirements
We may disclose information:
- To comply with legal obligations
- To protect our rights and safety
- To respond to lawful requests
- In connection with a business transfer
Data Security
Security Measures
We implement robust security measures:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication
- Secure data storage and transmission
Data Retention
We retain your information:
- As long as necessary for service provision
- To comply with legal obligations
- Based on your account status
- Until you request deletion
Your Rights and Choices
Access and Control
You have the right to:
- Access your personal information
- Update or correct your data
- Request data deletion
- Opt-out of communications
- Export your data
Cookie Preferences
You can manage:
- Cookie settings and preferences
- Tracking technologies
- Marketing communications
- Analytics participation
Questions About Privacy?
If you have any questions about our privacy practices or would like to exercise your privacy rights, please don't hesitate to contact us.